Do you find yourself in the following situations:

  • You have visitors, but not to much buyers?
  • They look at your products, add them to cart, but fail to complete the order?

Or simply you want to lower your cart abandonment rate and increase conversions?

Well with Omniconvert you can find out why that happens and give the visitors a reason to buy.

Let’s take an example:

Question:

Ooh! It seems that you did not finish your order this time! Please tell us what stopped you?

Possible answers: 

  • The price is too high -> By selecting this answer it will trigger a Pop-Up with 5% discount if the user completes the order now;
  • The shipping cost is to high -> This one will trigger a Pop-Up with a free shipping offer if the user completes the order now;
  • I have encountered a technical problem -> This one should trigger a lead collector in order for an operator to contact the user and find out what was the problem;
  • I prefer to buy it from your store -> Selecting this answer will trigger a Pop-Up with a 10% discount for next online order;
  • Other – visitor will write his own answer which will trigger a lead collector in order for the user to fill in its contact details and an operator to contact him if necessary.

Workflow:

1. Creating the Overlay experiments that will hold the creatives/pop up’s needed for each answer

2. Creating the survey in which we will integrate the previously created pop up’s that will trigger for each selected answer.

I. How to create the Pop-Up discounts

Go to “Optimization”  –>  “Overlays”.

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Create new overlay and choose the template you wish to edit or add your own artwork.

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After that, a new window will appear from which you will have to choose the type of trigger based on your objective which in this case it should be On Load.

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After selecting the trigger you’ll land on the builder from where you can modify the template to suit your needs.

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In the “Code Editor” you can edit the creative and modify it as you wish. You can also use JavaScript in the editor.

 

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After the setting up the design go to the “Audience“ to continue with the experiment setup.

There you must let the URL field empty, because the creative/pop-up attached to the variation of the experiment will be triggered by the survey. There is no need for the experiment to be set to appear on your website.

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Then, let the “Segment” (Target) to include all visitors in the experiment. If you want to target a specific segment you define it in the Survey, not here.

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Set up device type to be All devices and frequency to be Everytime.

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In the Traffic Allocation and Goals tab you must set the traffic to be 100% on the variation.

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Finally you can Schedule, rename, and at the end Publish the experiment.

 

Once the Overlay experiment is done, continue with the remaining ones until you have them all ready.

 

II. How to create the Survey

Go to “Optimization”  – >  “Surveys”.

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From the appearing window choose Pop-up survey and enter a name for it.

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Create your Main question and choose the Unique choice answer type:

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Add the answers needed for the main question :

Choose the action logic for each specific answer when selected by visitor.

In this case, for the “Price is to high” answer, the discount creative/pop up will be triggered.  The creative/pop-up selected belongs to the Overlay experiment created previously:

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In order for the lead collector to appear if the answer is ‘Other’ you must choose ‘Go to end screen’ in Advanced settings:

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Next you must enable the Lead collector  to gather user details to be contacted later by one of your agents.

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Choose what data you want to collect from your visitors:

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We have integration with Mailchimp, CampaignMonitor, Freshmail and Zapier that you can use to collect users data.

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Design your Survey to look just the way you want.

Lower you have a live preview window where you can see the changes you’re making as you go. Click to refresh the preview window after you made changes.

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Once the design is ready, go to Texts tab.  There you can select from the predefined languages or insert your own version in any language you choose. In this tab you can also add a header to your survey, in a text format, picture, html etc.
You must delete the Intro message page in order for the survey to start with the question directly.
There is a place for a “Thank you message too, if you you want to edit it.

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Next step is to choose your Audience.

In the Audience tab go to manage the pages included into the experiment.  In our example, the rule “URL is” will make our system trigger the Survey only on the cart page.

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After you’ve done managing the pages select the “Segment” of visitors which will see the survey by clicking on the drop down button.

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In the second part of the page you can select the percentage of visitors that will see the survey and how often to display it to your visitors.  In this part you can also add a maximum number of responses (once that number is reached the survey will stop) and select the devices where you want the survey to be visible.
At the end you have the option to mark it as exclusive, meaning that no other experiments/surveys will be triggered for the visitors who already viewed this one, for the time it is running.

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At the end you can Schedule your survey.

Choose for how long to set it live, when to be triggered to your visitors and whether or not you want to receive an email when it has expired.

 

Finally, click on “Publish”. You can also save the experiment as a draft to work later on it.
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DON’T FORGET : After each modification ( Publish ), you have to wait 3-4 minutes until it will be visible in the front end.